PRIVACY NOTICE

Kerámikos S.A. («Kerámikos«) is a company committed to guaranteeing the right to personal data protection. In this regard, and in compliance with the Organic Law on Personal Data Protection («LOPDP«), its General Regulation («Regulation«), and other applicable regulations on personal data protection, we implement this Privacy Notice («Notice«) to inform Users/Holders about the processing of their personal data carried out by Kerámikos through the website https://keramikos.com.ec/ («Website«).

By browsing, accessing, and providing personal data, the User fully accepts the terms set forth in this document.

I. DATA CONTROLLER

For the purposes of this Notice, Kerámikos is the administrator of the Website and therefore the Data Controller. Below are our contact and identification details:

  1. Legal Name: KERÁMIKOS S.A.
  2. Tax ID (RUC): 1790298817001
  3. Address: Calle Héroes de Verdeloma Y Francisco Tamariz, Cuenca – Ecuador.
  4. Phone: 072836171
  5. Email: protecciondatos@centroceramico.com

II. PURPOSES, LEGAL BASIS, AND PERSONAL DATA SUBJECT TO PROCESSING

Kerámikos collects and processes the personal data of its Users through the Website in the following types and categories of Personal Data:

  1. Contact data: Email address, phone number.
  2. Address: City of residence.

Kerámikos processes the above personal data for the following purpose:

  • Communication with customers who have questions and/or inquiries regarding the provision of goods or services by Kerámikos.

Kerámikos carries out the processing based on the free, specific, informed, and unambiguous consent of the Holder.

The User may withdraw their consent at any time by contacting us through the means provided at the beginning of this Notice.

III. USER RIGHTS

Kerámikos guarantees the exercise of the following rights recognized under the LOPDP:

  1. Right to Information: You have the right to receive clear and timely information about how your personal data is collected, used, shared, and retained, as well as the contact details for making inquiries or exercising your rights.
  2. Right of Access: You have the right to know whether Kerámikos is processing your personal data, and if so, to request a copy of it.
  3. Right to Rectification and Update: You have the right to request that Kerámikos correct or update your personal data when it is incomplete, inaccurate, or out of date, providing the relevant information accordingly.
  4. Right to Erasure: You have the right to request that Kerámikos delete your personal data — for example, when it is no longer necessary for the stated purposes, when the retention period has expired, when the processing is unlawful, when it affects your rights, or when you have withdrawn your consent.
  5. Right to Object: You have the right to object to the processing of your personal data when it is used for direct marketing purposes or when there is a legitimate interest that you consider to affect your rights.
  6. Right to Data Portability: You have the right to request that Kerámikos provide your personal data in a structured, commonly used electronic format, or transfer it directly to another controller, where technically feasible.
  7. Right to Restriction: You have the right to request that Kerámikos temporarily limit or suspend the processing of your personal data — for example, while its accuracy is being verified, when the processing is unlawful, or for the establishment or defense of legal claims.
  8. Right not to be subject to decisions based solely on automated processing: You have the right not to be subject to decisions made exclusively on the basis of automated processing of your data that significantly affect your interests. In such cases, you may request an explanation, submit observations, request human review of the decision, and, where applicable, challenge it.

IV. EXERCISE OF RIGHTS

To exercise the rights listed above, the Holder may submit a request: (i) in person, by means of a written document delivered to Kerámikos’s address indicated at the beginning of this Notice, or (ii) electronically, by sending a request to the corresponding email address: protecciondatos@centroceramico.com

Kerámikos will respond to requests within the timeframes established by the applicable data protection regulations. However, if it is necessary to clarify or supplement the information provided, a period of five (5) business days will be granted to do so; if this requirement is not met, the request will be archived.

Notwithstanding the above, if the User believes that the response issued violates their rights, or if the request has not been addressed within the established timeframe, they may file a complaint directly with the Personal Data Protection Authority.

V. DATA OF CHILDREN AND ADOLESCENTS

Access to and use of the Website is restricted to individuals of legal age, unless there is express authorization from their legal representatives. However, Kerámikos is not responsible for the accuracy or truthfulness of the data provided by users, including data related to age.

VI. TRANSFER OR DISCLOSURE OF PERSONAL DATA

Kerámikos may transfer or disclose personal data to third parties when: (i) such transfer is necessary to fulfill the previously stated purposes; (ii) there is a legal mandate or an order issued by a competent authority; or (iii) the User has given their express consent.

The processing of personal data may involve international transfers — for example, for data storage or processing services. In such cases, Kerámikos will endeavor to ensure that the recipient third party guarantees adequate levels of protection, confidentiality, and security of personal data, especially when the transfer is made to countries that do not offer an equivalent level of protection.

VII. RETENTION OF PERSONAL DATA

Personal data will be stored in databases owned by or managed by Kerámikos for as long as necessary to fulfill the purposes described in this Notice. Subsequently, if required, data will be retained for the additional period necessary to comply with legal or contractual obligations, as well as to address any potential legal actions or their expiration.

Once the purposes of the processing have been fulfilled and, where applicable, the legal retention periods have ended, Kerámikos will proceed to securely delete or anonymize the personal data so that Holders can no longer be identified.

In duly justified situations, data may be kept in a blocked state — that is, not used for new purposes — exclusively to address claims or fulfill legal obligations.

VIII. REFUSAL TO PROVIDE OR PROVISION OF INACCURATE PERSONAL DATA

Should the Holder choose not to provide their personal data or object to its processing, Kerámikos will be unable to process their requests, as it will not be possible to carry out the processing of such information. Consequently, Kerámikos will not be able to fulfill the previously stated purposes.

Likewise, if the Holder provides incorrect, inaccurate, or outdated personal data, Kerámikos will not be able to fulfill the stated purposes. Therefore, the Holder will bear sole and exclusive responsibility for ensuring that the personal data provided is truthful, complete, and kept up to date.

IX. COMMUNICATIONS

This Notice governs only the processing of personal data that Kerámikos carries out with respect to data provided by the User through the Website. It does not extend to the processing carried out by external platforms, even if those platforms are accessible from this Website.

In this regard, any communications sent directly to us via WhatsApp will be governed by the Terms and Conditions and Privacy Policies of that social network.

X. FURTHER INFORMATION ABOUT PERSONAL DATA PROCESSING

For more information about the processing of personal data, the Holder or User may access our General Personal Data Protection Policy.

Likewise, it is important that Users read and understand our Terms and Conditions in order to be informed about the use of the Website’s features.

XI. NOTICE UPDATES

Kerámikos carries out periodic reviews and updates of this Notice in response to regulatory changes in the area of personal data protection, as well as guidelines issued by the Personal Data Protection Authority.

This Notice was last updated on March 11, 2026.

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