TERMS AND CONDITIONS

KERÁMIKOS S.A. («Kerámikos«), administrator of the website https://keramikos.com.ec/ («Website«), is committed to keeping its users who access the Website («Users«) informed about the various services we offer through the Website. For this reason, we make available these Website Terms and Conditions of Use («Terms and Conditions«).

As a User of the Website, it is important that you read and understand these Terms and Conditions because, by browsing the Website, as well as by freely and voluntarily sharing your personal data, you accept both the Terms and Conditions and the Privacy Notice implemented by Kerámikos.

I. WEBSITE ADMINISTRATOR

For the purposes of these Terms and Conditions, Kerámikos is the administrator of the Website. Below are our contact and identification details:

  1. Legal Name: KERÁMIKOS S.A.
  2. Tax ID (RUC): 1790298817001
  3. Address: Calle Héroes de Verdeloma Y Francisco Tamariz, Cuenca – Ecuador.
  4. Phone: 072836171
  5. Email: protecciondatos@centroceramico.com

By accessing and browsing the Website, as well as by freely and voluntarily sharing your personal data, you fully accept these Terms and Conditions.

II. KEY CONCEPTS

For the correct understanding of these Terms and Conditions, the following concepts are presented:

  1. Website: Web page administered by Kerámikos.
  2. Services: Lawful services offered through the Website.
  3. Users: Any natural or legal person, domestic or foreign, who browses the Website and therefore accepts the Terms and Conditions.

III. APPLICABLE LEGISLATION

These Terms and Conditions are governed by the laws of the Republic of Ecuador.

All services offered through the Website are lawful and comply with the applicable regulations in force in Ecuador.

IV. PURPOSE OF THE WEBSITE

The purpose of the Website is to maintain a contact and communication channel with the User.

Therefore, merely accessing the Website does not constitute a relationship with Kerámikos on the part of the User. Notwithstanding the foregoing, in order to access the aforementioned functions, the User will need to provide their personal data through the corresponding form.

For more information about the processing of your personal data, the User may access our Privacy Notice.

V. INTELLECTUAL PROPERTY

The content available on the Website is protected by applicable intellectual property regulations. Therefore, by browsing the Website, the User agrees to respect the intellectual property rights of both Kerámikos and third parties.

It should be noted that Kerámikos owns or holds the necessary licenses to make legitimate use of the intellectual property rights related to the elements included on the Website. This includes, among others:

  • Trade name;
  • Trademarks;
  • Logos;
  • Designs;
  • Graphics;
  • Distinctive signs;
  • Icons;
  • Texts; and,
  • Software.

a. Prohibitions

Downloading information from the Website is prohibited, except where such download is for personal and non-commercial purposes. However, copying, distributing, modifying, publicly communicating, assigning, transforming, or using the content for commercial or public dissemination purposes is not permitted.

The use of trademarks or other content protected by intellectual property is prohibited unless express prior authorization has been obtained from Kerámikos.

b. User Rights

If the User believes that any content published on the Website infringes their intellectual property rights, they may contact Kerámikos at the following email address: protecciondatos@centroceramico.com

If the User is not satisfied with the content of the Website, they may refrain from browsing the Website and from providing their personal data under the terms explained in the Privacy Notice.

VI. USER OBLIGATIONS

To use and/or browse the Website, the User must have the appropriate equipment, connection, and technological resources to access it properly.

The User agrees to conduct themselves in a manner consistent with responsible use of the Website, avoiding at all times any action that could impair its operation. Furthermore, the User agrees to refrain from taking any action that could directly or indirectly affect the rights or interests of Kerámikos, third parties, or other users.

Likewise, the User agrees to use the Website and its features diligently and in accordance with these Terms and Conditions, the law, and the principles of good faith.

In light of the foregoing, the User is obliged, when using the Website, among other things, to:

  1. Not introduce, store, or disseminate viruses, malicious code, harmful software, or other physical or digital devices that could alter, damage, or interfere with the operation of the Website or the systems of Kerámikos, its suppliers, other users, or third parties.
  2. Not disseminate content that is offensive, defamatory, obscene, threatening, discriminatory, or that incites hatred, violence, or violates fundamental rights, public freedoms, or the dignity of others.
  3. Not publish or share content protected by intellectual property rights or confidential information belonging to third parties without the corresponding legal authorization.
  4. Not use the Website for advertising or commercial purposes without express authorization, nor collect personal data from other users for such purposes.
  5. Not manipulate, destroy, disable, or improperly use any type of information, document, data, or program belonging to Kerámikos or third parties.
  6. Provide truthful, accurate, up-to-date, and authentic personal data when completing the Website’s forms, and keep such information updated.
  7. Refrain from using false identities or impersonating other individuals, as well as from using passwords or access credentials belonging to third parties without their consent.

VII. SENDING MESSAGES AND/OR COMMUNICATIONS

Requesting information or communicating with Kerámikos through the Website is entirely optional. To do so, the User must complete the corresponding form.

As previously stated, by completing this form, the User will share their personal data, so it is important to read our Privacy Notice in order to be informed about the processing of their data.

Note: Kerámikos assumes no responsibility regarding the accuracy or authenticity of the information provided by the User.

VIII. LIMITATION OF LIABILITY

The Website is optimized for the most recent versions of

  • Safari,
  • Chrome,
  • Microsoft Edge, and
  • Firefox.

Therefore, for the Website to function properly, the User must keep their preferred browser up to date.

In this regard, Kerámikos is not responsible for failures, errors, or interruptions in the operation of the Website when these arise from issues related to:

  • Hardware,
  • Software,
  • Network,
  • IP address,
  • Cabling,
  • Other connectivity elements used from your device.

Likewise, Kerámikos assumes no liability for damages that may result from interference, disconnections, viruses, breakdowns, or other failures affecting the electronic system or your equipment, provided that such situations are caused by circumstances beyond Kerámikos’s control.

Kerámikos cannot guarantee that the Website will always be available or that its operation will be uninterrupted. However, to the extent possible, we will provide timely notice of any interruptions due to technical, security, maintenance, power failure, or other reasons.

Note: Kerámikos reserves the right to restrict or suspend Users who do not comply with these Terms and Conditions.

IX. THIRD-PARTY LINKS

If the User accesses links, content, or services belonging to third parties through the Website, they should be aware that these Terms and Conditions do not apply to such external pages, platforms, or applications. In these cases, it is the User’s responsibility to review the terms and conditions of use governing those spaces.

The Terms and Conditions govern exclusively the use of the Kerámikos Website and do not extend to external services or platforms, even if they are accessible from this Website.

In this regard, any communications sent directly to us via WhatsApp will be governed by the Terms and Conditions of that social network.

X. USE OF COOKIES

Cookies are files that are downloaded to your device when you access our Website. Cookies allow a website to function properly, facilitating navigation and ensuring the security and stability of the services.

The Website uses only necessary cookies, which do not store personally identifiable information and are essential for the proper functioning of the Website; therefore, they cannot be disabled in our systems.

For more information about the use of cookies, you may access our Cookie Policy.

XI. PERSONAL DATA PROCESSING

Kerámikos is a company committed to the protection and recognition of users’ right to personal data protection. For this reason, if the User wishes to learn more about the processing of their personal data, they may access both our General Personal Data Protection Policy and our Privacy Notice.

XII. DISPUTE RESOLUTION

Should any dispute arise from the interpretation, compliance, or enforcement of these Terms and Conditions, the parties shall submit to the jurisdiction and competence of the civil courts of the canton of Cuenca, province of Azuay.

XIII. UPDATES TO THE TERMS AND CONDITIONS

These Terms and Conditions were last updated on March 11, 2026.

Scroll al inicio